Refund Policy

1. Our Policy

NovelOS Studio is sold as a single payment for a perpetual licence, and it comes with a fix-or-refund promise: software that is faulty, will not activate, or is not as described is fixed or refunded, as set out in section 3. Refunds cover those cases rather than a change of mind, which is why the complete app is shown before you pay.

Every feature in the application appears in the walkthrough. Nothing is held back for after the purchase.

2. Before You Buy

• Watch the full walkthrough. It covers every workspace in the app.
• Check the system requirements for Windows and macOS.
• Ask us anything at support@novelos.studio. We answer pre-purchase questions properly, and we would far rather talk you out of a purchase than take one you regret.

3. If Something Is Wrong

If the software is faulty, will not activate, or does not do what this website says it does, that is our problem to fix.

Write to support@novelos.studio and describe what happened. We reply to every message. Where a fault cannot be fixed, we will put it right, and that includes refunding you.

4. Your Statutory Rights

Nothing on this page removes or limits rights you hold under the consumer law of your own country. Those rights apply regardless of anything written here.

• Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
• United Kingdom and European Union: you normally have 14 days to withdraw from a distance contract. For digital content downloaded immediately, that right ends once the download begins, if you consented to it starting and acknowledged losing the right. You are asked to confirm both at checkout, and you can decline.
• Everywhere: rights covering software that is faulty, unfit for its purpose, or not as described are unaffected.

5. How Payment Is Handled

Purchases are processed by Polar as merchant of record. Polar is the seller for the transaction, handles payment and tax, and may issue a refund at its own discretion under its own buyer terms. Where Polar or the law requires a refund, it is made.

6. After a Refund

• The licence key is deactivated.
• Your writing stays yours. Manuscripts and notes live in files on your own machine and are not touched. Export anything you want to keep before uninstalling.

7. Contact