Talk to a person
NovelOS Studio is made and supported by a small team. Support is by email, in English, and answered by the people who build the app — there is no ticket queue and no chatbot in front of it.
Support
support@novelos.studioInstallation problems, activation and licence keys, bugs, crashes, import and export trouble, and questions about how a feature is meant to work. Include your operating system, the app version from Settings → About, and the steps that led to the problem.
Refunds
refunds@novelos.studioRefund requests for software that is faulty, will not activate, or is not as described. Quote the email address used at purchase so the order can be found.
Privacy and data requests
privacy@novelos.studioQuestions about what is stored, and requests to access or delete personal data held about a purchase.
Legal and licensing
legal@novelos.studioLicence terms, business and bulk licensing, and press or partnership enquiries.
Before you write in
- → The documentation covers installation, activation, and each part of the studio.
- → The changelog lists what shipped in each release, and the roadmap shows what is planned.
- → Your manuscripts stay on your own machine, so support can never read your writing. Nothing you send needs to include your book.