Talk to a person
NovelOS Studio is made and supported by a small team. Support is by email, in English, and answered by the people who build the app — there is no ticket queue and no chatbot in front of it.
Support
support@novelos.studioInstallation problems, activation and licence keys, bugs, crashes, import and export trouble, and questions about how a feature is meant to work. Include your operating system, the app version from Settings → About, and the steps that led to the problem.
Refunds
refunds@novelos.studioRefund requests within the published refund window. Quote the email address used at purchase so the order can be found.
Privacy and data requests
privacy@novelos.studioQuestions about what is stored, and requests to access or delete personal data held about a purchase.
Legal and licensing
legal@novelos.studioLicence terms, business and bulk licensing, and press or partnership enquiries.
Before you write in
- → The documentation covers installation, activation, and each part of the studio.
- → The changelog lists what shipped in each release, and the roadmap shows what is planned.
- → Your manuscripts stay on your own machine, so support can never read your writing. Nothing you send needs to include your book.