> Contact NovelOS Studio: support for installation, licences and bugs, plus refunds, privacy requests, and legal enquiries. Written support by email, answered...

Contact 

# Talk to a person 

NovelOS Studio is made and supported by a small team. Support is by email, in English, and answered by the people who build the app — there is no ticket queue and no chatbot in front of it. 

## Support

[ support@novelos.studio ](mailto:support@novelos.studio) 

Installation problems, activation and licence keys, bugs, crashes, import and export trouble, and questions about how a feature is meant to work. Include your operating system, the app version from Settings → About, and the steps that led to the problem.

## Refunds

[ refunds@novelos.studio ](mailto:refunds@novelos.studio) 

Refund requests within the published refund window. Quote the email address used at purchase so the order can be found.

## Privacy and data requests

[ privacy@novelos.studio ](mailto:privacy@novelos.studio) 

Questions about what is stored, and requests to access or delete personal data held about a purchase.

## Legal and licensing

[ legal@novelos.studio ](mailto:legal@novelos.studio) 

Licence terms, business and bulk licensing, and press or partnership enquiries.

## Before you write in

* → The [documentation](https://docs.novelos.studio/)covers installation, activation, and each part of the studio.
* → The [changelog](/changelog/)lists what shipped in each release, and the [roadmap](/roadmap/)shows what is planned.
* → Your manuscripts stay on your own machine, so support can never read your writing. Nothing you send needs to include your book.